Legal Page

angel-wings-earrings, gifts market harborough

Shipping and Payment

 

Payment

 

Home of Angels uses Stripe Online Payments, we accept payment by Visa, MasterCard, American Express, Discover, Diners Club and JCB.

 

Stripe payments are currently supported on iOS and Android devices.

 

Stripe has automatically implemented several layers of protection specifically designed for Web-based financial transactions. For instance, Stripe's client libraries and mobile API meet such industry standards as PCI-DSS requirements. Stripe is also certified as PCI Service Provider Level 1, the highest level of security certification for the payment card industry.

 

Shipping

 

Home of Angel parcels are delivered by My Hermes, the delivery charge is dependent on the weight of the parcel, small parcels start at 90p.  The delivery charge is shown at the point of checkout prior to payment.

 

You can have your order delivered to any address in the UK (Excluding addresses in Eire or the Channel Islands) by standard delivery.  Standard delivery orders do not need to be signed for.

 

Orders placed Monday to Thursday should arrive in 3 - 5 days (excluding Saturday and Sundays).

 

Orders placed on Friday or at the weekend should arrive within 3 - 5 days (excluding Saturday and Sundays).

 

Delivery 9 am - 5 pm

 

You will be provided with estimated delivery dates for your order at checkout.

 

Please note: Delivery lead times are extended over public holidays.

 

Return and Exchange Policy

 

Items purchased from Home of Angels Ltd may be exchanged within 16 days from the date of order by contacting info@homeofangels.co.uk.

 

Exclusion 1 - Earrings & Pierced Jewellery

 

In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy. The exclusion arises from a Health and Safety perspective and is an international recommendation to prevent the spread of infections and disease. This exclusion is in the interest of and for the protection of all our customers.

 

Exclusion 2 - Personalised Jewellery

 

We are unable to offer exchanges or refunds on personalised jewellery orders. This means that we cannot provide exchanges or refunds on items that have been specially altered or personalised for you in any way.

 

We are pleased to offer our Exchange Policy in addition to your statutory rights.

 

 

Refund Policy

 

A refund can be processed providing that you request this within 16 days from the date of dispatch and the item is unworn and in resaleable condition (for your dispatch date please check your ‘Dispatch Confirmation’ email).

 

To request a refund please email info@homeofangels.co.uk.

 

Please note that you will be required to cover the cost of postage if you choose to return an item.

 

Any amount due will be refunded back onto the debit/credit card originally used. Please allow up to 5 working days for this process to complete.

 

In the event that we do not receive your returned item, we will ask you to provide the Proof of Postage receipt you obtained from the Post Office. We reserve the right to refuse a refund if you are unable to provide this Proof of Postage.

 

This website www.homeofangels.co.uk is operated by Home of Angels Ltd. By purchasing goods from Home of Angels Ltd, you enter a legally binding agreement using our terms and conditions listed on this page.  Please read and understand our terms and conditions prior to submitting your order as they will affect your rights and liabilities.

 

All rights, including copyright, of this website are owned by or licensed to Home of Angels Ltd except where otherwise stated. Any use of this website or its contents, including copying it or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Home of Angels Ltd.

 

Definitions:

 

The Seller: Home of Angels Ltd.

 

The Customer: the person placing the order with Home of Angels Ltd.

 

The Website: http://www.homeofangels.co.uk

 

The Conditions: the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by Home of Angels Ltd.

 

The Contract: The agreement between the seller and the purchaser for the supply of our goods.

 

Delivery date: the date specified by the Seller as to when the Products are to be delivered.

 

Products: those goods specified.

 

Price: the price displayed for the products.

 

Basis of the sale

 

Home of Angels Ltd aim to provide our customers with a quality product and service.

 

Accuracy of Content

 

Home of Angels Ltd have taken every care in the preparation of the content of our website www.homeofangels.co.uk and aim to ensure that all prices quoted are correct at the time of publishing and that all of our products have been fairly described.

 

Prices and Special Offers

 

The price against each of the products on the website will be the price that you pay at the time that we receive your order. All prices quoted exclude delivery charges.

 

Payments

 

Payments for all goods can be made Debit Card or Credit Card - using a secure payment gateway. Payment will be taken from your card at the time of committing to your order.

 

Packing

 

Small items will be packaged in padded envelopes.

 

Despatch

 

All orders will be despatched by Royal Mail within 1-3 working days of Home of Angels Ltd receiving and acknowledging your order. Delays may also arise if our usual delivery systems are disrupted by third party strike action. Customers will always be notified by email of any delays.

 

Delivery Address

 

A complete delivery address, including the correct postcode must be given at the time of order, together with a contact telephone number. We cannot be held responsible for lost items if we have followed your instructions.

 

 

Cancellation

 

If for any reason you wish to cancel your order, please contact info@homeofangels.co.uk. Any orders that have not been despatched will be cancelled immediately and if payment has been made, a full refund will be given. Any orders that have already been despatched must be returned to us using our returns procedure as detailed below. Refunds will be given for the price of the product only, all delivery costs must be met by the purchaser.

 

Returns

 

We hope that you will be entirely satisfied with your purchase from Home of Angels Ltd, but if for any reason you wish to return an item to us as faulty, damaged or unsatisfactory, please contact info@homeofangels.co.uk. Please note that we can only accept returns that are agreed by us. Although our goods are checked and carefully packaged prior to leaving our premises, there may still be occasions when our products are damaged in transit. On those occasions, Home of Angels Ltd will offer a full refund, including postage and delivery costs or issue you with a replacement product, providing the goods are returned back to us within 7 days of the date of receipt. In the unlikely event that goods are unsatisfactory, Home of Angels Ltd will offer a full refund or issue you with a replacement product, providing the goods are returned back to us within 7 days of the date of receipt, with its original packaging and in perfect condition. Return postage costs must be met by the purchaser. All returned goods remain the responsibility of the purchaser until they are received by Home of Angels Ltd. Once received, and checked, we will initiate the agreed refund/exchange for the value of the goods.   Please send all returns in original packaging to:

 

Home of Angels Ltd, 14 The Square, Market Harborough, Leicestershire, LE16 7PA

 

Complaints

 

At Home of Angels Ltd, we aim to offer our customers a high quality product and service. It is important for the success of our company that we get to know immediately should you not be satisfied with any aspect of our business. Any complaints or even suggestions for further improvements of our products, service or website should be sent to info@homeofangels.co.uk

 

We will endeavour to answer all customer complaints within a 3 day period.

 

Overseas Orders

 

Unfortunately, we cannot accept overseas orders at present.

 

Links

 

Home of Angels Ltd cannot be held responsible for the content of websites linked to us or from us and accept no responsibility whatsoever for their content.

 

Our Distance Selling Contract is governed by the laws of England and Wales in English.

 

We recommend that you print out a copy of our terms and conditions for your future reference. If you have any questions regarding our web site please contact us at info@homeofangels.co.uk

 

Privacy Policy

 

Online Privacy & Cookies

 

As an online jewellery store, your privacy is of the utmost importance. In accordance with the Data Protection Act, your data is entirely protected.

 

When you register an account with Home of Angels, you do so in a protected environment whereby only you can access your name, address details and email address.

 

No financial data is stored by Home of Angels Ltd as every sales transaction is done remotely through Stripes highest security platform.

 

We do, however, collect browsing data. So, in line with the new EU Cookie Law, please read our cookie policy in full. You are more than welcome to contact info@homeofangels.co.uk.

 

On www.homeofangels.co.uk, we use cookies - as all websites do - to help provide you with the best user experience. This policy sets out why we use them and how they benefit you.

 

Cookies are tiny text files placed on your computer, mobile phone or tablet when you browse a website. They are internet-friendly tools which make browsing faster and easier for you.

 

On www.homeofangels.co.uk, we use cookies to help:

 

Make our website work efficiently and smartly

Save you having to remember login details every time you visit us

Remember your settings during and between visits

Improve our site's speed so it's quicker to browse

You share pages on social networks like Facebook

We do not use cookies to:

 

Collect any personally identifiable information (without your permission)

Collect any sensitive information

Pass data to any advertising networks or third parties

Granting us permission to use cookies

 

If your browser settings are set to accept cookies, we know that you are happy to continue using our site as you always have done.

 

Should you wish to opt out of accepting cookies from our site, the choice is yours of course. However in doing so, you might find our site will not work as efficiently as usual.

 

Our own cookies

 

We use session cookies to make our website work including:

 

Making our shopping basket and checkout work properly

Determining if you are logged in or not

Remembering if you have accepted our terms and conditions

 

Third party functions

 

www.homeofangels.co.uk has functionality provided by third parties such as Adobe Business Catalyst (Hosting provider), Facebook Ecwid (E commerce) and Stripe payments.

 

The privacy implications for this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

 

Visitor statistics cookies

 

We use Google Analytics to compile visitor statistics such as:

 

How many people visit our website

Different technologies visitors use (Mac or Windows) which tells us when our site is not working as it should

How long visitors browse our site

 

Turning cookies off

 

You can turn cookies off by adjusting your browser settings to stop them from accepting cookies. It is rare for someone to opt to do this as it can limit website functionality. Cookies simply enhance your experience of the internet.

 

Please be assured, your privacy, confidentiality and buying security is of the utmost importance to us. All measures to protect you are taken.

 

Best wishes,

 

Cathy Whittall

 

Home of Angels Ltd angel-wings-earrings, gifts market harborough

2017 Home of Angels Limited