Shipping and Payment
Home of Angels Ltd website www.homeofangels.co.uk uses the ecommerce platform Ecwid. Payments are processed through a secure service called Stripe Online Payments, we accept payment by Visa, MasterCard, American Express, Discover, Diners Club and JCB.
Stripe payments are currently supported on iOS and Android devices.
Stripe has automatically implemented several layers of protection specifically designed for Web-based financial transactions. For instance, Stripe's client libraries and mobile API meet such industry standards as PCI-DSS requirements. Stripe is also certified as PCI Service Provider Level 1, the highest level of security certification for the payment card industry.
Shipping of Flowers
Home of Angel flowers are delivered free to the following postcodes
LE16 9EW LE16 7PD LE16 9NR LE16 7AY LE16 9AN LE16 9AY LE16 9AA LE16 9HU LE16 9BX LE16 9HB LE16 9BX LE16 9HB LE16 9QG LE16 9JF LE16 7DE LE16 7AG LE16 9EP LE16 7DR LE16 7AZ LE16 7AF LE16 9AZ LE16 8EX LE16 9EF LE16 9AL LE16 9LD LE16 9AL LE16 9LD LE16 9BN LE16 9AJ LE16 8EW LE16 9AH LE16 9QZ LE16 9BZ LE16 7AR LE16 9AE LE16 9NX LE16 9DR LE16 9BD LE16 7AE LE16 8AF LE16 7AE LE16 8AF LE16 9BP LE16 7NJ LE16 8BY LE16 9EJ LE16 8AG LE16 9EY LE16 7AP LE16 9AQ LE16 9QH LE16 9QE LE16 9DN LE16 9DP LE16 9BJ LE16 9DP LE16 9BJ LE16 9EN LE16 9PB
LE16 7TW, LE16 7SB, LE16 7TD, LE16 7TB, LE16 7TN, LE16 7TQ, LE16 7TF, LE16 7TL, LE16 7TE
Sorry we do not deliver to other LE 16 postcodes
LE16 8NP, LE16 8JZ, LE16 8LA, LE16 8NJ, LE16 8JX, LE16 8JT, LE16 8JY, LE16 8LB
LE16 8LH, LE16 8LJ, L316 8LP, LE16 8LE, LE16 8LS, LE16 8LF, LE16 8HB, LE16 8LQ, LE16 8LW, LE16 8JW, LE16 8HA, LE16 8LN, LE16 8LD, LE16 8LG, LE16 8LX
LE16 9RU, LE16 9RW, LE16 9RX, LE16 9RY, LE16 9RH, LE16 9RZ, LE16 9SB, LE16 9RP, LE16 9RS, LE16 9RR, LE16 9RRL, LE16 9SA, LE16 9RN, LE16 9RT
LE16 9SE, LE16 9BS, LE16 9SN, LE16 9SJ, LE16 9SF, LE16 9ST, LE16 9SH, LE16 9SQ
LE16 8NE, LE16 8NS, LE16 8NB, LE16 8ND, LE16 8NG, LE16 8NF, LE16 8LT, LE16 8LU, LE16 8LX, LE16 8NA, LE16 8LY
LE16 8UD, LE16 8UB, LE16 8UQ, LE16 8UZ, LE16 8UA, LE16 8UJ, LE16 8UN, LE16 8UP, LE16 8UG, LE16 8TY, LE16 8UF, LE16 8UE, LE16 8UH, LE16 8TZ
LE16 9TY, LE16 9TU, LE16 9TT, LE16 9TQ, LE16 9TZ
LE16 8DW, LE16 8EE, LE16 8DU, LE16 8DR, LE16 8DL, LE16 8ED, LE16 8DZ, LE16 8DN, LE16 8DY, LE16 8DT, LE16 8DX, LE16 8EB
LE16 9UL, LE16 9UQ, LE16 9UD, LE16 9UP, LE16 9BF, LE16 9UF, LE16 9UG, LE16 9UA, LE16 9UX
Sorry we do not deliver flowers outside of these postcode areas.
Shipping of angel products
Angel products are delivered by My Hermes, the delivery charge is dependent on the weight of the parcel, small parcels start at 90p. The delivery charge is shown at the point of checkout prior to payment.
You can have your order delivered to any address in the UK (Excluding addresses in Eire or the Channel Islands) by standard delivery. Standard delivery orders do not need to be signed for.
Orders placed Monday to Thursday should arrive in 3 - 5 days (excluding Saturday and Sundays).
Orders placed on Friday or at the weekend should arrive within 3 - 5 days (excluding Saturday and Sundays).
You will be provided with estimated delivery dates for your order at checkout.
Please note: Delivery lead times are extended over public holidays.
Return and Exchange Policy
Items purchased from Home of Angels Ltd may be exchanged within 16 days from the date of order by contacting firstname.lastname@example.org.
A refund can be processed providing that you request this within 16 days from the date of despatch and the item is unworn and in resaleable condition (for your despatch date please check your ‘Despatch Confirmation’ email).
To request a refund please email email@example.com.
Please note that you will be required to cover the cost of postage if you choose to return an item.
Any amount due will be refunded back onto the debit/credit card originally used. Please allow up to 5 working days for this process to complete.
In the event that we do not receive your returned item, we will ask you to provide the Proof of Postage receipt you obtained from the Post Office. We reserve the right to refuse a refund if you are unable to provide this Proof of Postage.
This website www.homeofangels.co.uk is operated by Home of Angels Ltd. By purchasing goods from Home of Angels Ltd, you enter a legally binding agreement using our terms and conditions listed on this page. Please read and understand our terms and conditions prior to submitting your order as they will affect your rights and liabilities.
All rights, including copyright, of this website are owned by or licensed to Home of Angels Ltd except where otherwise stated. Any use of this website or its contents, including copying it or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Home of Angels Ltd.
The Seller: Home of Angels Ltd.
The Customer: the person placing the order with Home of Angels Ltd.
The Website: http://www.homeofangels.co.uk
The Conditions: the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by Home of Angels Ltd.
The Contract: The agreement between the seller and the purchaser for the supply of our goods.
Delivery date: the date specified by the Seller as to when the Products are to be delivered.
Products: those goods specified.
Price: the price displayed for the products.
Basis of the sale
Home of Angels Ltd aim to provide our customers with a quality product and service.
Accuracy of Content
Home of Angels Ltd have taken every care in the preparation of the content of our website www.homeofangels.co.uk and aim to ensure that all prices quoted are correct at the time of publishing and that all of our products have been fairly described.
Prices and Special Offers
The price against each of the products on the website will be the price that you pay at the time that we receive your order. All prices quoted exclude delivery charges.
Payments for all goods can be made Debit Card or Credit Card - using a secure payment gateway. Payment will be taken from your card at the time of committing to your order.
Small items will be packaged in padded envelopes. Larger items in boxes with an adequate amount of bubble wrap to protect the items.
All orders will be despatched by Royal Mail within 1-3 working days of Home of Angels Ltd receiving and acknowledging your order. Delays may also arise if our usual delivery systems are disrupted by third party strike action. Customers will always be notified by email of any delays.
A complete delivery address, including the correct postcode must be given at the time of order, together with a contact telephone number. We cannot be held responsible for lost items if we have followed your instructions.
If for any reason you wish to cancel your order, please contact firstname.lastname@example.org. Any orders that have not been despatched will be cancelled immediately and if payment has been made, a full refund will be given. Any orders that have already been despatched must be returned to us using our returns procedure as detailed below. Refunds will be given for the price of the product only, all delivery costs must be met by the purchaser.
We hope that you will be entirely satisfied with your purchase from Home of Angels Ltd, but if for any reason you wish to return an item to us as faulty, damaged or unsatisfactory, please contact email@example.com. Please note that we can only accept returns that are agreed by us. Although our goods are checked and carefully packaged prior to leaving our premises, there may still be occasions when our products are damaged in transit. On those occasions, Home of Angels Ltd will offer a full refund, including postage and delivery costs or issue you with a replacement product, providing the goods are returned back to us within 7 days of the date of receipt. In the unlikely event that goods are unsatisfactory, Home of Angels Ltd will offer a full refund or issue you with a replacement product, providing the goods are returned back to us within 7 days of the date of receipt, with its original packaging and in perfect condition. Return postage costs must be met by the purchaser. All returned goods remain the responsibility of the purchaser until they are received by Home of Angels Ltd. Once received, and checked, we will initiate the agreed refund/exchange for the value of the goods. Please send all returns in original packaging to:
Home of Angels Ltd, 14 The Square, Market Harborough, Leicestershire, LE16 7PA
At Home of Angels Ltd, we aim to offer our customers a high quality product and service. It is important for the success of our company that we get to know immediately should you not be satisfied with any aspect of our business. Any complaints or even suggestions for further improvements of our products, service or website should be sent to firstname.lastname@example.org
We will endeavour to answer all customer complaints within a 3 day period.
Unfortunately, we cannot accept overseas orders at present.
Home of Angels Ltd cannot be held responsible for the content of websites linked to us or from us and accept no responsibility whatsoever for their content.
Our Distance Selling Contract is governed by the laws of England and Wales in English.
We recommend that you print out a copy of our terms and conditions for your future reference. If you have any questions regarding our web site please contact us at email@example.com
Online Privacy & Cookies
Your privacy is of the utmost importance. In accordance with the Data Protection Act, your data is entirely protected.
When you register an account with Home of Angels, you do so in a protected environment whereby only you can access your name, address details and email address.
No financial data is stored by Home of Angels Ltd as every sales transaction is done remotely through Stripes highest security platform.
Cookies are tiny text files placed on your computer, mobile phone or tablet when you browse a website. They are internet-friendly tools which make browsing faster and easier for you.
Make our website work efficiently and smartly
Save you having to remember login details every time you visit us
Remember your settings during and between visits
Improve our site's speed so it's quicker to browse
You share pages on social networks like Facebook
Collect any personally identifiable information (without your permission)
Collect any sensitive information
Pass data to any advertising networks or third parties
If your browser settings are set to accept cookies, we know that you are happy to continue using our site as you always have done.
Should you wish to opt out of accepting cookies from our site, the choice is yours of course. However in doing so, you might find our site will not work as efficiently as usual.
Our own cookies
We use session cookies to make our website work including:
Making our shopping basket and checkout work properly
Determining if you are logged in or not
Remembering if you have accepted our terms and conditions
Third party functions
www.homeofangels.co.uk has functionality provided by third parties such as Adobe Business Catalyst (Hosting provider), Facebook , Ecwid (E commerce) and Stripe payments.
The privacy implications for this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
Visitor statistics cookies
We use Google Analytics to compile visitor statistics such as:
How many people visit our website
Different technologies visitors use (Mac or Windows) which tells us when our site is not working as it should
How long visitors browse our site
Turning cookies off
You can turn cookies off by adjusting your browser settings to stop them from accepting cookies. It is rare for someone to opt to do this as it can limit website functionality. Cookies simply enhance your experience of the internet.
Please be assured, your privacy, confidentiality and buying security is of the utmost importance to us. All measures to protect you are taken.
Home of Angels Ltd